Complaint Policy

At Sofasway Ltd, we are committed to delivering quality products and excellent service. While issues are rare, we take all complaints seriously and aim to resolve them fairly, efficiently, and with transparency.

How to Make a Complaint

If you are dissatisfied with any aspect of our products or service, please reach out to us using your preferred method of contact:

📞 Phone: 0330 088 8188
📧 Email: info@sofasway.co
📮 Address: Unit 6B, Witton Business Park, Blackburn, BB2 2TA

Once we receive your complaint, we will acknowledge it promptly and work to resolve the issue as quickly as possible.

Complaints Relating to Finance Agreements

If your complaint concerns a finance agreement arranged through your purchase, we will forward your complaint to our finance provider, PayItMonthly. They are responsible for handling finance-related issues and will:

• Acknowledge your complaint
  

• Conduct a thorough investigation
  

• Provide a final response within Six weeks
  
  

At Sofasway Ltd, your satisfaction is our priority. We're here to help resolve any concerns promptly and professionally.